Privacy Policy

Overview

This Privacy Policy explains how AurumVial (“AurumVial”, “we”, “us”) collects, uses, and shares information when you visit our website, create an account, place an order, or contact support.

Information we collect

• Account information: email address, shipping address (if provided), and (if provided) name. Passwords are stored as salted hashes.
• Order information: products purchased, order totals, and order status.
• Support messages: information you submit via our contact form, including optional email address.
• Technical data: limited device and request information such as IP address and user-agent, used for security and abuse prevention.

Payment information: payments are processed by Stripe. We do not store full payment card numbers on our servers.

How we use information

• To create and manage your account and authenticate you.
• To process purchases, provide order updates, and prevent fraud.
• To respond to support requests and improve our customer experience.
• To secure our services, troubleshoot issues, and monitor abuse.

Sharing

We share information only as needed to operate the store, including with payment processors (Stripe), infrastructure providers (hosting, database, caching), and analytics/security tooling if enabled. We may also share information when required by law or to protect our rights and customers.

Cookies

We use essential cookies for authentication and security (for example, to keep you signed in). We do not require you to accept non-essential cookies to use the core store experience.

Retention & security

We retain information as long as needed for legitimate business purposes (for example, maintaining order records) and as required by law. We use reasonable administrative, technical, and physical safeguards to protect information, but no method of transmission or storage is 100% secure.

Your choices

You can update your profile information from your account. To request account deletion or a copy of your data, use the contact form.

Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date above.